How to Delete PhonePe Account in 2024 (Step-by-Step Guide)

Do you want to learn how to delete PhonePe account? Then, read the article to end to learn more about it.

PhonePe is India’s most popular digital wallet platform or application. It was established in 2015.

However, whatever the reason, you might have decided to deactivate or delete your PhonePe account and wanted to use any other apps with which you feel comfortable performing transactions.

We hope that this guide will help you through the process of deleting or deactivating your PhonePe account, unlinking your bank accounts, and clearing your PhonePe history.

Why delete your PhonePe account?

Here below are the various reasons that people choose to delete their PhonePe accounts:

1. Having multiple PhonePe accounts
2. Changing the registered mobile number
3. Controlling expenses
4. Switching to another payment app
5. Dissatisfaction with PhonePe’s services

How to Delete PhonePe Account

Here are the steps to follow if you want to delete your PhonePe account.

1. Removing bank accounts from PhonePe

Before deactivating your PhonePe account, you must first unlink your bank accounts. Here are the steps on how to do it:

1. Launch the PhonePe app on your device.
2. Tap on the “My Money” option at the bottom of the screen.
3. Under the “Payments” section, click on “Bank Accounts.”
4. Choose the bank account you want to remove, scroll down, and click on “Unlink Bank Account.” Confirm by clicking on “Unlink” in the pop-up window.

Repeat these steps if you have multiple bank accounts linked to your PhonePe account.

2. Deactivating your PhonePe account

Once all bank accounts are unlinked, you can proceed to deactivate your PhonePe account.

1. Launch the app on your device.
2. Tap on the “?” icon in the top right corner.
3. Click on “My account and KYC” on the next page.
4. Tap on “Account-related issues.”
5. Click on “Deleting my PhonePe account.”
6. Select either “I want to change my PhonePe mobile number” or “I have another PhonePe account.”
7. Click on the “Deactivate PhonePe account” button and confirm by selecting “Yes.”
8. Ensure you have zero balance, removed all data, and have no active autopay or payment reminders. Your deactivation request will then be sent to the concerned team.

It typically takes seven days for the team to review your request and deactivate your account.

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Is it possible to restore a deactivated PhonePe account?

No, once your PhonePe account is deactivated, it isn’t possible to reactivate it again. If you wish to use a PhonePe account, then you will need to create a new one.

Clearing PhonePe Transaction History

You may want to clear your transaction history on PhonePe for additional privacy; PhonePe doesn’t provide a direct option to clear transaction history. While deactivating your account, your access to all your transaction data will be removed.

How to Delete PhonePe Business Accounts

For merchants or business users wanting to delete their PhonePe accounts:

1. Launch the app on your device.
2. Tap on the “?” icon in the top right corner.
3. Click on “Manage My Business Profile.”
4. Select the “How Do I Deactivate My PhonePe Business Account” tab, then tap the “Deactivate Account” button.
5. Follow the prompts, interact with the chatbot to confirm, and submit your request.

Conclusion

Though you can directly deactivate or delete your PhonePe account through the mobile application or website, you are required to follow a few essential steps to ensure your financial data is secure. Always make sure that you have withdrawn any remaining balance and have settled pending transactions, and save necessary transaction records before deactivating your account. Customer support is available if you need any guidance while processing.

FAQs

By following the above steps, you can securely manage your PhonePe account. Ensure your data and preferences are handled according to your needs.